ResultsCX, a provider of Customer Experience Management (CXM) services to leading global companies, including Fortune 100 and FTSE 250 organizations, today announced the launch of Complaints360, an AI ...

Huntswood, a ResultsCX company, today launched Complaints360, a comprehensive solution that blends human expertise and technology to deliver good customer outcomes at scale, identify root causes, and ...

One of the most unpleasant parts of any contracting job or business is dealing with complaints. Rather than treating them as an ugly necessity, there are many ways to minimize the confrontation and ...

We welcome the Legal Ombudsman’s (LeO) proposed model complaints resolution procedure. However, without refinement and clearer incentives for legal providers to adopt it, the model risks failing to ...

Let’s say, your medical device business has received a complaint from a customer. It happens to all medical device manufacturers and the complaint can range from the relatively minor to severe with ...

The challenges of ineffective quality monitoring of complaints, investigations and adverse event reporting can lead to patient harm or death, product withdrawal, and negative financial and brand ...

New data protection rules may have gone “under the radar” for some trustee boards, raising concerns about how pension schemes handle potential complaints, according to Zedra. The professional trustee ...

UK telecoms companies have demonstrated a significant improvement in their complaint handling, according to a new report from the industry regulator, Ofcom. The research compares customer service ...

Energy regulator Ofgem has ordered 11 of the UK's biggest suppliers to improve how they deal with complaints. The regulator said it had "compliance cases" open against four companies over customer ...