In just a few years, cloud became the dominant technology. Learn how a methodology like ITIL can help manage delivery of services through the cloud. Cloud-based services, in comparison to ...

My major premise is that ITIL (according to its proponents, at least) defines professional standards for IT management. My minor premise is that ITIL and The Cloud are incompatible. My conclusion: ...

The Cloud is fundamentally incompatible with ITIL. That doesn’t make it useless or unimportant. ManagementSpeak: We use a comprehensive change management system to ensure the quality of our ...

What gives when the Information Technology Infrastructure Library advice says seek total control of your technology assets but cloud computing says don’t sweat the small stuff? If, like the Air Force, ...

Over the last two decades, ITIL has become the de-facto industry standard for managing IT services. IT service management tools and processes were developed and implemented to execute ITIL standards.

MUMBAI, INDIA: Biswajeet Mahapatra, Research Director at Gartner, helps us interpret a recent Gartner report on I&O operations, in this interview that underlines some specific bullets on compliance Vs ...

Cloud computing has become an increasingly popular means of delivering precious IT enabled business services. Customers and end users access the IT services catalog through self-service portals, using ...

ONLC Training launches a three-day ITIL certification course helping professionals align digital service management, governance, and AI-driven innovation ITIL Version 5 Foundation gives teams a ...