Zoom noted several gains associated with its own deployment of ZVA in a related blog post. Deployed on Zoom’s site, ZVA resolved 98% of customer interactions without escalating to a live agent. When ...

Zoom (ZM) has released Virtual Agent 3.0, which it said has an improved and expanded set of artificial intelligence capabilities to resolve customer issues, seamlessly hand off to human agents, and ...

In partnership with Replicant, Avant brings an AI virtual agent to customer service, improving response times, call resolution, and customer satisfaction Avant, a leading financial technology company, ...

Zoom's latest virtual agent release targets organizations ready to move beyond basic chatbot interactions toward fully automated, cross-system customer resolution. Zoom Communications unveiled Zoom ...

Genesys wants large action models — not large language models — to support reliable enterprise automation. The company announced on Feb. 10, 2026, what it describes as the industry's first agentic ...