After its failed attempt to purchase Five9 last year, Zoom is once again looking to bolster its nascent contact center software proposition. Video conferencing giant Zoom has announced it is acquiring ...

Jumping from 10 million users in December to 200 million just a few months later clearly took Zoom by surprise as the surge in usage surfaced a number of privacy- and security-related issues with the ...

FRANKLIN, Tenn.--(BUSINESS WIRE)--Eleveo has joined Zoom’s ISV Partner Program and is integrating its Workforce Optimization (WFO) software suite with Zoom Contact Center, the company’s omnichannel ...

At Zoomtopia 2021, Zoom launched its Video Engagement Center. It was intended to be complementary to CCaaS solutions, including Five9, which Zoom was in the process of acquiring. That acquisition did ...

Zoom has announced an expansion of its partner network with the launch of the Zoom Partner Demand Center. The videoconferencing software provider calls the new solution a turnkey platform that offers ...